Customer Success Assistant

Job description

About Voltaire Design:

Voltaire Design is one of the world’s leading equestrian saddle manufacturers. With its heart and primary workshop in the marvelous town of Bidart within the Basque Country of Southwest France, Voltaire Design relies on the long French tradition of saddle making mixed with cutting edge technology.

All employees share the same enthusiasm and passion of well-made work and craftsmanship.

About the Position:

We are seeking a new team member at our Coral Springs, FL headquarters! This person will handle all incoming orders from our sales teams spread throughout North America. This role also requires team collaboration and impeccable customer service. We are a luxury brand within a niche industry, therefore familiarity to English equestrian products will be required.

Responsibilities and Duties

  • Process customer orders, returns, and exchanges

  • Process internal inventory transfers

  • Create shipping labels

  • Sending new saddle confirmation emails to customers and sales team

  • Respond to customer and coworker inquiries via phone/email in a timely and professional manner

  • Resolve customer complaints in a courteous and efficient manner

  • Maintain customer records and update customer information as needed

  • Collaborate with other departments to resolve customer issues and improve customer experience

  • Continuously identify opportunities for process improvement and recommend solutions to management

Job requirements

Job requirements

  • High school diploma or equivalent required; college degree preferred

  • Proven customer service experience in a fast-paced environment

  • Knowledge of the equestrian industry preferred


  • Excellent communication and interpersonal skills

  • Strong problem-solving and analytical skills

  • Ability to multitask and prioritize tasks in a fast-paced environment

  • Proficient in Microsoft Office and experience with CRM software

  • Knowledge of the equestrian industry preferred


- Health Insurance & PTO

At this time we are only considering candidates who live within a commutable distance to our office in Coral Springs, Florida.